Revolut customers report being unable to make payments during an outage that also hit other websites
Revolut customers reported on 20 October being unable to make payments or access funds in the app. BBC News says the outage hit 'multiple services' and that thousands of users reported problems. The Guardian's headline says millions were unable to use the app or cards as the company suffered a 'service disruption'. City AM reports that users could not make payments. The Evening Standard reports that Google Cloud apologised for an outage that also affected Rightmove and other websites. The reports differ on how many people were affected.
Many people use a single app for their main account, so an outage can leave them unable to pay at a till or move money. A fault at a shared cloud provider also shows how many services depend on the same infrastructure.
Keep a second card or some cash for essential payments, since an app-only bank may be unavailable for a few hours. If you were charged twice or had a failed payment, check your statement and contact the bank.
Customers and commentators in the reports focus on the disruption itself, with cards declined at tills and people locked out of accounts.
Revolut's description, as City AM and the Guardian report it, is of a 'service disruption', and the Evening Standard places part of the cause with the cloud provider's outage rather than the bank's own systems.
Confirmed: an outage on 20 October affecting Revolut and other websites, with a cloud provider apologising. Not confirmed: how many users were hit and whether the cause was entirely the provider. Watch for Revolut's account of the cause.
DailyDrop U.K. edition No. 17 · Morning · WED., OCT. 21, 2026